The newly reorganized Department of For-Hire Vehicles is trying to change the way it uses and shares information with a cloud-based platform.
“We had to make sure that any solution we put in place didn’t cause a strain on staff or our resources, because we’re a very small agency with less than 60 employees, half of whom spend their time in field enforcement,” Chrappah said. “We didn’t want to spend a lot of time learning the new technology, managing servers, create data stores, and more importantly, wanted something that was self-service oriented.”
They eventually settled on the software development firm EastBanc Technologies, putting in place their cloud-based business intelligence tool to give Chrappah’s staffers access to department data, no matter where they are. Read more.